We migrated to Shopify to serve you better. Hence, we require you to activate your account by clicking on the 'Activation Email' we sent you or create a new account using the same email address you used to register with us on our new-enhanced website.

You will be able to see your order history, Store Credits, and Reward Points balance on the new platform. If you face any issues regarding your email activation, please don't hesitate to contact us at info@lilitstore.com.

We want to assure you that the email was legitimate and not intended to deceive or mislead you. We apologise for any miscommunication that may have occurred during the migration process. Our decision to transition to a new, advanced backend system is aimed at enhancing our service to you. We appreciate your support and look forward to embarking on this exciting journey together.

Activate your account on our site by either clicking on the activation email we sent you, or creating a new account using the same email address you have registered with us on our new-enhanced website.

If you have trouble finding the email, click on the 'Resend activation email' button on the My Account page. You can click on the 'Create an account' button on our website or use this link for faster access. LILIT. app users can find the 'Sign Up Now' button to register.

Once your account is activated, you will be able to view your rewards at the checkout page for redemption on both our LILIT. App and the website or click on this link.

The discount code is only applicable once per single receipt and cannot be combined with other discount codes. Cash vouchers and store credit cannot be exchanged for cash. LILIT. reserves the right to amend their terms and conditions at any time

Log in to use the codes. If the code does not work, it may have expired or be limited to selected items. Some codes may not work for guest checkout, so please read the code's terms and conditions.

• Sign up for a LILIT. Store account by setting up your email and password.
• Use the search bar or browse by category to find your outfit.
• Select your size and click ADD TO CART.
• Click CONTINUE SHOPPING or VIEW CART & CHECKOUT to review items.
• Click PROCEED TO CHECKOUT to complete your order.
• Enter any discount code before checking out.

If you prefer not to sign up for an account - we're pleased to offer a guest checkout option for your convenience.

Worry not! We're here to help! Contact our customer service team for assistance and we'll get back to you shortly. Kindly reach us by email at info@lilitstore.com or by phone at +60327302100.

• VISA
• Mastercard
• American Express
• PayPal
• Billplz
• GrabPay
• Atome - 3 interest-free instalments

Contact us via email, call, or live chat to cancel your order and place a new one.  Please do not bank in or transfer the amount to our bank account as we cannot guarantee stock availability. 

Refunds & Returns will be made through your original payment method. This will take 7-14 working days to process. 

For guest checkout orders, contact our customer service team at info@lilitstore.com or +603 2730 2102 for assistance.

Contact us immediately via hotline to cancel your order. 

Refunds & Returns will be made through your original payment method. This will take 7- 14 working days to process.

Call our hotline or email info@lilitstore.com to cancel your item for assistance from our customer service representative.

Refunds & Returns will be made through your original payment method. This will take 7-14 working days to process.

In most cases, orders are automatically cancelled if we do not receive payments from you via the payment gateways. But if the amount has been deducted from your bank account, email us at info@lilitstore.com and we'll sort it out right away.

We understand the excitement of checking out your items, but we recommend creating a new order instead.

We're terribly sorry about that! Please email us your order ID, the details of the missing item and the photo of your parcel to info@lilitstore.com

We're terribly sorry for the inconvenience caused! Please email us your order ID, the details of the incorrect item and the photo of your parcel to info@lilitstore.com

We're thrilled that you're interested in looking LIT with our items. 

Although we cannot provide immediate updates, rest assured that some of our high-demand items will be restocked. 

Subscribe to our newsletter and follow our  FB, IG & TikTok  for the latest restock updates!

To make sure you don't miss out on any of the items you love, Subscribe to our newsletter and follow our  FB, IG & TikTok  for the latest restock updates!

Stay up to date on all the latest restocks and receive faster updates. We can't wait to keep you in the loop!

What is a pre-order?
Occasionally, LILIT. will release a pre-order collection where you get to purchase our popular pieces before we make them available to the public

How long will it take to get my pre-ordered item?
The estimated fulfilment timeline is stated on the product page of the desired pre-order items. You will be notified via email regarding the delivery of your pre-ordered item. Should you need further assistance, contact us at info@lilitstore.com

When do I have to pay?
You will have to pay in full when placing your pre-order item

Can I cancel or return a pre-order item?
Cancellation and return is not allowed for pre-ordered items. However, if there are any further concerns with your order, kindly email us at info@lilitstore.com

You're welcome to shop with us without creating an account! 

Just use our guest checkout feature. However, if you sign up for an account, you'll enjoy faster checkout, reward points, order history, and more.

Don't miss out on these benefits - sign up today!

You can register by filling in your details at the sign up page here

We understand how annoying spam mail can be, but we've got good news! You'll only receive updates if you sign up for our newsletter. By subscribing, you'll be the first to know about our new arrivals, exclusive discounts, promotions, and flash sales. So don't forget to sign up and follow us on Facebook, Instagram, and TikTok.

At LILIT. Store, we take your privacy seriously and understand the importance of keeping your information safe. Rest assured that any details you share with us will be kept strictly confidential and not shared with third parties. Find out more about our privacy policy here. 

We appreciate your trust in us!

Forgot your password? No problem! Simply click the 'Forgotten Your Password' button and we'll send you a new one via email. If you don't receive it, please contact us at info@lilitstore.com and we'll assist you promptly.

We want your shopping experience to be fabulous and worry-free! Our website is safe and secure, and we never sell or share any of our customers' personal information with third parties for any reason. You can shop with peace of mind knowing that your privacy is protected with us.

You can sign up again using the same email address after the 30-day cooling-off period. Please be aware that for deleted account, you will not be able to retrieve your previous order history, reward points, or store credits.

Guest checkout allows you to purchase our items without the need to create an account with us.

• Sign up for a LILIT. Store account by setting up your email and password.
• Use the search bar or browse by category to find your outfit.
• Select your size and click ADD TO CART.
• Click CONTINUE SHOPPING or VIEW CART & CHECKOUT to review items.
• Click PROCEED TO CHECKOUT to complete your order.
• Enter any discount code before checking out.

If you prefer not to sign up for an account - we're pleased to offer a guest checkout option for your convenience.

When you use guest checkout, you don't get to enjoy the same benefits as when you sign up for a LILIT. Store account. If you want to enjoy these benefits, just head on over to our sign up page.

The member exclusive benefits that does not apply to guest checkout includes:

• Exclusive deals and offers
• Earning reward points
• Use of some coupon codes
• Faster Checkout
• Saved address and payment methods
• View your order status and history

Please contact us at info@lilitstore.com or +603 2730 2102 and our team would be happy to assist you with your returns or exchange. Please refer to the Returns & Exchanges dropdown for more information.

Unfortunately you will not be able to collect reward points if you make a purchase with guest checkout as we are unable to track your email. Head over to our sign up page to register for an account or login if you already have an account with us to enjoy collecting reward points!

We're sorry you didn't love your LILIT. purchase. We will accept returns within 30 days upon order receival for a full refund or an exchange. Effective 1st January 2022, LILIT. is extending our returns policy items provided that:

• Item is unworn, unaltered, unwashed and in its original packaging with label still attached
• Item is not in the non-returnable category (See below for Special Condition Items)
• If you have received items that are defective or incorrect, please inform us at info@lilitstore.com and we will work to resolve the issue for you as soon as possible.
• Please note that items purchased with non-returnable coupon codes cannot be returned. For more information regarding the terms and conditions of these codes, please contact us at info@lilitstore.com.

Special Condition Items

We would like to accept all returns, but due to certain features of the items, some items are only returnable when such criteria(s) are met:

a) Sale Items & *Vouchers:

• Items bought during sale or with *vouchers cannot be returned or exchanged.

b) Essentials:

• Not returnable due to hygiene purposes.
• Inclusive of disposable face masks, cloth face masks, all masks accessories, and sanitisers.
• Note that all returns will be subject to LILIT. Fair Use & Return Policy.

c) Innerwear & Intimates

• Not returnable due to hygiene purposes.
• Inclusive of inner scarves

d) Fair Use.

• Return will be rejected if conditions are not met.
• We may reject returns and refunds even if conditions are met.
• Accounts with suspicious return activity may be monitored and suspended.

Malaysia

Mail (Poslaju & Other Couriers)

• Login to your account and locate order number in My Account and click Request Return (App)/Return Exchange (Web). Fill in option of Return/Exchange for the item and submit Return Request.
• Repack item in original packaging.
• Fill in Poslaju E-consignment note.
  
  *Shipping Fee will be borne by LILIT. for defective items ONLY (Kindly refer below on claim process). Mail it to:
  
  Kontena Nasional,
  Batu 9, Jalan Klang Lama, Seri Setia, 46000 Petaling Jaya, Selangor.

• Email shipping fee receipt at info@lilitstore.com for store credit reimbursement and tracking record *Only applicable for Poslaju returns

International Customers

Mail

• Locate your order in My Account and click Request Return (App) or Return Exchange (Web).
• Fill in option of Return/Exchange for the item and submit Return Request.
• Repack item in original packaging and mail it to:
  
  Kontena Nasional,
  Batu 9, Jalan Klang Lama, Seri Setia, 46000 Petaling Jaya, Selangor.

For international returns/exchanges, shipping costs are borne by the customer and parcels are not liable until item reaches our warehouse.

For customs purposes, kindly declare the items as returns/defect. Do email your tracking number to info@lilitstore.com if you have it so that we can keep an eye out for your parcel.

• Once parcel has reached us, we take 1-3 working days to process your return (excluding Refund Processing Time).
• All return & refund notifications shall be sent via E-mail.
• We process all returns and refunds back to the original payment method used for the purchase.
• Refunds via Original Payment Method will fall under LILIT.'s discretion.
• Refund lead time varies according to the Original Payment Method. See below for details:
  
  - Debit/Credit Card: 7-14 Working Days
  - Online Banking: 7-14 Working Days
  - Grabpay: 3-5 Working Days
  - Atome: 7-14 Working Days
  - Paypal: 3-5 Working Days

• Any usage of reward points will be non-refundable once item is returned

Download here

Certainly! Simply indicate the desired size or colour on the return form when sending back your item and we'll take care of the exchange for you. If the item is out of stock, we'll provide a refund instead, so no need to worry.

We will only refund delivery fee if you received defective items from us.

Don’t worry! We will take care of it immediately. Simply send us an email at info@lilitstore.com, and we will adjust your store credit accordingly.

We continually monitor your returned items and will notify you via email as soon as we receive them safely.

We're sorry for the inconvenience caused! Drop us an email at info@lilitstore.com and we will check on your orders right away.

We're thrilled to have you visit us, but regret to inform you that we cannot accommodate walk-in pickups or returns at our warehouse. You can, however, send your item to us or request a complimentary pickup by contacting us at info@lilitstore.com.

We apologise, but we regret to inform you that your reward points are non-refundable as they were applied to your previous purchase.

Delivery via Grab Express is available on weekdays (Monday - Friday, excluding public holidays) from 9am to 2pm for those who prefer same-day delivery.

Choose GrabExpress at checkout before 2PM, available from Monday to Friday except for public holidays, and get your orders within 4 hours.

You can expect to receive your parcel within 4 hours after placing your order.

Choose GrabExpress at checkout before 2PM, available from Monday to Friday except for public holidays.

The exact delivery fee quoted by Grab will be added as a Shipping Fee on top of your subtotal.

You can pay any available payment method on our website or mobile app.

If you are within 35km of our Petaling Jaya warehouse, most of the Klang Valley area will be covered and you can select the Grab Express option during checkout.

We apologise, but we cannot modify your shipping address as the delivery fee, which is determined by Grab, depends on your location or shipping address.

If the order is not successfully delivered, it will be cancelled and refunded to your original payment method. However, the shipping fee will not be refunded if the Grab driver had already attempted to deliver.

You will receive push notifications on the status of your order via the Grab app if you have installed it and used the same phone number when placing the order. If a different phone number is used, updates will be received through SMS from Grab. We will also send email updates on the status of your order.